Refunds and Exchanges
As a designer who values customers, I strive to provide you with an experience that makes you feel confident in your purchases. I want you be completely satisfied with your purchases but understand that sometimes an item needs to be returned. We guarantee that you will receive 100 percent money back within 30 days from the day the ring(s) are returned ONLY if the ring received differs in its properties seen or described in the description, i.e. if the color of the gold is different or the size of the ring does not match the ordered one, or the stone is different, etc.. You should mention, before returning the ring, what properties were different from the ring seen and described in our shop. The ring(s) cannot be returned if they vary from what you have imagined it (they) will look like at the time of the purchase. The rings are the same as seen on the pictures as the waxes for those rings are literally being printed from the digital pictures displayed in our store, and they cannot exceed your imaginations. Please, think twice before purchasing the rings, since the rings are being made especially for you. The rings cannot be returned if the costumer requested a fast shipping and delivery and we agreed to help the costumer (i.e. if the buyer needed the ring sooner than the 2 weeks time period that the store needs to make and ship the ring). The rings cannot be returned if the customer asks us to make a different size or change the color of the stones or gold of the same ring after placing the order. The rings also cannot be returned if the ring was returned once to be customized and sent back to the customer (i.e. if the costumer wanted an engraving or re-sizing or changing a stone for any reason).
If the customer finds any mistake on the ring that is due to our work, he or she may return the ring for a full refund. The ring(s) must be returned within 7 days after USPS first time delivers your package or after USPS lives a notice because the authorized recipient was not available to receive it. If the USPS returns the ring to us (sellers) because the authorized recipient was not home to receive the ring or did not go to the post office to receive the ring after the notice has been left, we will cover the costs of second shipment. However, there will be no refund policy in that case. The costumer cannot return the ring(s) that has been shipped by us for the second time.
Items are accepted for full credit if returned in the same condition that was first received within 7 days. Some exclusion may apply on custom made items. Rings that have been special ordered, customized or custom made cannot be returned. A refund will be made to the customer within 30 days if payment has been received. Returns may be made ONLY via an insured shipping method.
All orders must be shipped by USPS Registered Mail with insurance for the full price.
Send your items with security Tag(s), original packing materials.
We are not responsible for lost items that were shipped without insurance.
Please, do not write “jewelry” or any other jewelry related words.
Important notice: Black gold (black rhodium coated over 14k solid white, yellow or rose gold).
The black rhodium may wear off over time as any rhodium will wear off a gold. Please be aware that it is not suggested to wear the black gold products while swimming in the pool, washing dishes, or showering. Please avoid the contact with any bleach containing liquids while wearing the black rings. This way you can ensure that the beautiful black color of the rings will last much longer.
The rings may vary slightly from the digital pictures seen. Although the waxes are being printed from these pictures, final work is done by hands and because of this the final handmaid product may not be exactly the same as the pictures displayed in our store. Depending on the sizes of the rings the quantity of the stones may be 1 less or more.
Shipping Details: We ship your beautiful item in 1-2 weeks. Free Shipping anywhere within and outside the U.S.
Shipping Method: FedEx or USPS insured shipping.
Important Notice: The images you see are 3D computerized photos. The actual physical product and the weight of the ct. may slightly differ from its digital version.
Please contact me via email (firstname.lastname@example.org) or Via Etsy message system if you have any questions.